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Customer Success Expert (m/f/d)

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe - Member of the BICO Group since June 2021.

As an equal opportunity employer, we do more than accept difference. We celebrate diversity, we support employees from a wide range of backgrounds, and we benefit from the added creativity and richness that these differences bring to our offices and community. We pride ourselves on being a collaborative environment where everyone's talents and opinions contribute to the greater good and are always recognized.

For our office in the Karlsruhe area we are looking for a Customer Success Expert (m/f/d) in full time.

Job description

You are part of our customer success team, which is the interface between our R&D and our customers with respect to all printing processes and applications. You are an expert for printing with our latest printer generation, the Quantum X platform, and as such you

demonstrate the outstanding precision and wide application possibilities of our printers to prospects in academia and industry.
execute print projects to convince our prospects of our technology and become a consultant for checking the feasibility of print projects.
train and support our customers via e-mail and remote sessions, either in our demo facility or at the customer site, enabling them to realize their microfabrication ideas with our printers.
transfer the latest technologies and processes internally as well as to our users.
create and optimize all product related content for our customer support, such as articles for our online help portal, structure library, software release information and training documents.
gather and document feedback from customers and field service staff to ever improve our product line and portfolio.
administer the demo facility at our Headquarters

This position includes occasional travel (15%), potentially worldwide

Your profile

You have successfully completed master studies with strong technical or engineering background (like physics, engineering or life sciences), ideally PhD
You have strong laboratory experience in microfabrication with 3D printing
You are fluent in written and spoken English, especially in scientific language– knowledge of other languages is a plus
You are a skilled presenter and enjoy transferring knowledge
You have outstanding analytic problem solving skills and thrive for precise and complete technical documentation
You have excellent organizational skills
A taste for graphic design and thrive for precise and complete technical documentation enables you to provide excellent help material for our users
A sure instinct for intercultural communication is inherent to you
Your curiosity about scientific advances is insatiable

Our offer

At Nanoscribe, highly qualified employees from over 15 countries are working on the future of microfabrication. We are passionate about enabling groundbreaking scientific findings and driving industrial innovation. A good work-life balance is just as important to us as constructive teamwork. We promote team spirit with a variety of team events such as a barbecue on our roof terrace or our New Year's party, where the theme changes.

Our corporate culture is characterized by flat hierarchies, co-determination and constructive, open communication at all levels. With us, you can expect a challenging and varied area of responsibility that offers you a great deal of creative freedom.

We offer you

Performance-related pay with vacation and Christmas bonuses
Pension allowance
30 days vacation
A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, capital-forming benefits or for the canteen
Employee discounts via the Corporate Benefits program
Employee development meetings
Individual further training measures

We look forward to receiving your application (letter of motivation, CV and references) stating your salary expectations and possible starting date. Do you have any further questions? Then we look forward to hearing from you.

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