Customer Success Specialist (m/w/d) (Internship/Working student)
We are looking for a dedicated Intern or Junior on our Customer Success Team at TTMzero
Are you a people person? Is communicating one of your passions and strengths? And you also have a keen interest in Capital Markets and FinTechs? Then you are a perfect candidate as Intern or Junior in the Customer Success Team at TTMzero.
We look for the brightest minds to help us disrupt the world of finance. Being a fintech trailblazer, we seek talented individuals who are eager to make a difference and are motivated by challenge. We value cross-team collaboration in all our employees, open mindedness towards everything that is new, and of course we are extremely data driven and tech savvy. But most of all, we want to turn our customers into loyal fans of our products.
You’ll be working in a small dynamic team, side by side with our experienced Customer Success Specialists. You would be directly communicating with our customers and be the key person to bridge information between our customers, the sales team and the tech teams.
The Customer Success Team is part of Business Development. You’d be directly reporting to Simon Ullrich, one of the two Managing Directors.
Your Key Responsibilities:
Providing support for incoming customer requests
Answering questions on TTMzero’s products and services
Onboarding new customers
Supporting automated production workflows
Ensuring main business goals being well maintained
Identifying opportunities for improvement and initiating change processes
Participating in upcoming projects
Requirements:
Enrolled in a BA or higher degree (e.g. MA, MBA, etc.) in Finance, Business, Business Information Systems, Business Communications/Consulting, or related fields OR
Just graduated from university in one of the above mentioned majors or related fields
EU work permit is a must
Keen interest in Capital Markets and the finance industry
Excellent spoken and written English (2nd language is a plus)
Very good team player, excellent communication and problem-solving skills
Customer-oriented mindset
Adaptability and attention to detail
Eager to learn new things
Ability to remain calm and focused under pressure
Tech-savvy
Open to work with project management tools such as Atlassian, (i.e. Jira, Service Desk, Confluence), Hubspot, Monday.com, etc.
About TTMzero
TTMzero belongs to the United Fintech Group which has more than 70 employees and maintains offices around the globe. Our headquarters are based in the Berlin area.
We provide fully digitized regulatory tech and capital markets solutions to professional capital markets participants. Our state-of-the-art technologies help financial institutions better manage their risks and comply with regulatory requirements.What do we offer?
At TTMzero, you will find flat hierarchies and a strong team cohesion within a positive work environment. You’d be part of an international, highly motivated team, which you would join for a minimum of 6 months. You’d benefit from regular in-house training and be working with the most modern tools and programs, equipped with up-to-date equipment. You will have the opportunity to take on responsibility and help shape things. After a successful internship, a long-term position is very likely.
We offer 30 days paid vacation per year and a fair salary package. You will find a start-up team spirit with regular team events, soccer-table, free drinks & fruits, monthly team breakfasts, etc. As part of the TTMzero team, you’ll have the chance to get practical and entrepreneurial insights into a fast growing RegTech start-up while working on challenging and diversified projects.
You will be based in Berlin or be willing to relocate to Berlin, with the chance to work remotely 3 days per week.
