Product Success Manager (m/f/d)

We want to be at the forefront of making a positive impact on the world. Our focus is providing Clean Technology to make the world a more sustainable place and every single transaction we make creates a brighter future.

Our mission is to decarbonise the world – one installation at a time.

Join Segen for an opportunity to help change the world with every action you make. It’s fast paced, challenging, dynamic and incredibly rewarding, because changing the world isn’t easy!

Company Profile

SegenSolar sells and distributes a large range of Photovoltaic (PV) solar equipment to installers and resellers across the UK, EU, US and South Africa. The Segen group is formed of Segen Ltd (UK), SegenSolar Pty (South Africa), Soligent LLC (US) and SegenSolar GmbH with headquarter in Cologne, Germany.

Our customer base consists mainly of commercial and residential installation companies. Access to our unique digital experience and installer tools, plus our emphasis on product quality, consistency and availability sets us apart in the market. Segen is a fast-moving business that responds quickly to any market changes supported by its bespoke underlying technology and team of industry experts.

This role will be remote from all over Germany or hybrid with base in the Cologne headquarters from SegenSolar GmbH.

As a Digital Product Success Manager for Europe you will ensure the products we build are a commercial success through influencing at discovery, and by driving for adoption and engagement post launch. You will work closely with your Global colleagues in Product Management, Design and Engineering through the product process and be the lynchpin for European customer insights. You will be instrumental in bringing our business partners along a digital transformation journey as we introduce new ways of working through technology and AI. We are a close-knit, low-ego company that promotes great cross-functional partnerships across Engineering, Marketing, Sales, Customer Service and other supporting functions. Our people are passionate about our mission and united in our goals to give households and businesses independence from the energy grid, starting with building out our B2B platform to simplify the design and purchase of renewable energy systems.

Product Vision and Strategy

• Champion the customer and the company goals, having a deep understanding of their needs and what it takes to delight them.
• Be an influential voice for the long-term strategy, and subject matter expert on NPS and measuring customer satisfaction.
• Keep informed and communicate trends in the industry and the competitive landscape both inside and outside of renewable energy.

Scale & Execution

•  Accountable for internal communication plans and go to market strategies for the product roadmap, ensuring maximum impact against our goals for active customers, revenue and profit.
• Play a key role in post-launch support taking responsibility for internal tool adoption and user engagement.
• Own the customer feedback process, measurement and goals for NPS and Customer Satisfaction.
• Synthesize feedback into actionable insights for Product and Engineering colleagues to focus on the highest impact customer outcomes to maximise our opportunities.

Leadership

• Build strong relationships with business partners, leading on the journey of business change, and educating on impact-first product delivery.
•  Collaborate through leadership, contributing to product decisions bringing data and insights.
• Provide direction to the Data and AI team for internal efficiency innovations making sure they are impactful and adopted widely.
• Continuously learn by looking outside your team/company for efficiencies in ways of working.

Communication

• A clear and concise storyteller who can inspire colleagues through both written and verbal comms.
• Confidently presents at internal and external forums.
• Well-practised at interviewing customers as a strong active listener.
• Effectively takes business partners and leadership on the product vision journey and regularly updates on progress against goals.

Data and Insights

• Comprehensive understanding of insights and knowledge gaps in your area, creatively solving how to fill gaps.
• Continually strive to acquire impactful insights to create effective hypotheses, and outcome driven goals.
• Instrumental in planning and coordinating regular customer and market research to validate customers’ needs and to validate ideas and solutions .
• Contribute in building a culture of data-led decision making by defining and tracking key performance indicators (KPIs) identifying which levers will impact company goals.

• Fluent in German and English languages
• Proven track record in a customer facing environment working with digital product.
• Experience working closely with Sales and Marketing, and senior management
• Adept at using analytics and self-serve data tooling for decisions.
• Demonstrable experience of obtaining and socialising customer insights.
• Excellent communication and cross-functional collaboration skills, with the ability to influence and lead without direct authority.
• Able to manage more than one initiative simultaneously.
• Working knowledge of Lean-Agile principles, experimentation, fast feedback, and continuous learning.

• Permanent full-time position in Germany with 30 days’ holiday
• Flexible working hours with the option to work remotely from anywhere in Germany
• Modern, light-filled offices in Cologne with a pleasant working atmosphere
• Good public transport links and free parking
• Lunch allowance for the in-house canteen in Cologne and free coffee, tea and ice on hot days
• Staff events and surprises
• A supportive and inclusive work environment with opportunities for professional development.

Please submit your CV or cover letter via our careers page.
Please also state your salary expectations and your earliest possible start date.

We look forward to hearing from you!

Werde Teil eines internationalen Solarunternehmens auf Wachstumskurs – und gestalte die Energiewende in Europa mit!

Als führender B2B-Großhändler beliefern wir Fachpartner mit allem, was für den Aufbau moderner Solaranlagen benötigt wird: Solarmodule, Wechselrichter, Stromspeicher, Wallboxen, Montagesysteme und sämtliches Zubehör. Über unser eigenes eCommerce-Portal erhalten Installateure rund um die Uhr Zugriff auf Lagerbestände, Preise, technische Datenblätter und eine einfache Bestellabwicklung. In nur zehn Jahren haben wir uns von einem regionalen Anbieter zu einem der wichtigsten Player im PV-Vertrieb entwickelt.

Unser Hauptsitz befindet sich in Köln. Von hier aus beliefern wir Kunden in der DACH-Region, Benelux, Polen und Schweden.

Join a fast-growing international solar distributor powering Europe’s energy transition.

As a leading B2B distributor, we supply everything needed to build solar energy systems: PV modules, inverters, battery storage, EV chargers, mounting structures, and all the essential accessories. Our dedicated eCommerce portal gives solar installers  instant access to product availability, pricing, technical documentation, and easy ordering.

In just 10 years, we’ve grown from a local player to a major force in PV distribution.

With our HQ in Cologne, Germany, we serve customers across the DACH region, Benelux, Poland, and Sweden — as part of a global group active on three continents: Europe, Africa, and the US.