Integration Intern (UWE)

ABOUT YOU

You are a self-starter, ideally with some technical integrations experience, and an understanding of web and/or programming technologies such as HTML, XML and Javascript.

ABOUT THE ROLE

As an intern, you will have the opportunity to immerse yourself in the integration cycle, working closely with Account Managers, Clients, and Technical Teams. Our program is designed to provide you with the tools and experiences necessary to develop a strong foundation in technical communication, client relationship management and technical support.

KEY ROLE RESPONSIBILITIES

During your internship you will have the opportunity to:

·        Demonstrate strong decision making in line with company goals, social, and environmental best practice

·        You will have the opportunity to observe and participate in the integration process from start to finish, from initial client meetings and requirements gathering, through to implementation and ongoing support

·        Develop your technical communication skills: You will learn how to communicate in both technical and non-technical language, providing guidance throughout the setup process and offering technical assistance when required. You will work with our team to develop and refine your communication skills, adapting your approach to effectively advise clients in a professional and courteous manner

·        Manage client relationships: You will learn how to develop and manage client relationships, providing support to the Account Management team. You will be responsible for maintaining strong lines of communication with clients, managing expectations and ensuring that their needs are being met

·        Provide technical support: As an intern, you will be responsible for providing first and second line technical support to clients and Account Managers. You will have the opportunity to develop and enhance your technical skills, troubleshooting and resolving issues to ensure that our clients' systems are running smoothly

·        Success will be achieved through your superb attention to detail and a meticulous approach to testing, reporting and providing feedback to relevant stakeholders

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

ESSENTIAL REQUIREMENTS

·        Some technical integrations experience

·        An understanding of web and/or programming technologies such as HTML, XML and Javascript

·        Intermediate skills in all Microsoft Office programs (Excel, Word, PowerPoint, Outlook).

·        You have excellent written and verbal communication skills

DESIRABLE REQUIREMENTS

·        Ability to speak and write in German