Customer Success Specialist (Parental Leave Cover 20 Months) (m/f/x)

We are looking for a dedicated specialist on our Customer Success Team at TTMzero

Are you a people person? Is communicating one of your passions and strengths? And you also have a keen interest in Capital Markets products and FinTechs? Then you are a perfect candidate for our position as Specialist in the Customer Success Team at TTMzero. 

We look for the brightest minds to help us disrupt the world of finance. Being a fintech trailblazer, we seek talented individuals who are eager to make a difference and are motivated by challenge. We value cross-team collaboration in all our employees, open mindedness towards everything that is new, and of course we are extremely data driven and tech savvy. But most of all, we want to turn our customers into loyal fans of our products. 

You’ll be working in a small dynamic team, side by side with our experienced Customer Success Specialists. You would be directly communicating with our customers and be the key person to bridge information between our customers, the sales team and the tech teams.

The Customer Success Team is part of Business Development. You’d be directly reporting to Simon Ullrich, one of the two Managing Directors.

• Providing support for incoming customer requests

• Answering questions on TTMzero’s products and services

• Onboarding new customers

• Supporting automated production workflows 

• Maintaining a smooth business operation 

• Ensuring main business goals being well achieved 

• Identifying opportunities for improvement and initiating change processes

• Participating in upcoming projects 

• BA or higher degree (e.g. MA, MBA, etc.) in Finance, Business, Business Information Systems, Business Communications/Consulting, or related fields

• EU work permit is a must

• Keen interest and basic knowledge of capital markets’ products and asset classes

• Excellent spoken and written English (2nd language is a plus)

• Very good team player, excellent communication and problem-solving skills

• Customer-oriented mindset

• Adaptability and attention to detail

• Eager to learn new things

• Ability to remain calm and focused under pressure

• Tech-savvy

• Experience with Atlassian (Jira, Service Desk, Confluence) is preferred

• Knowledge of Salesforce and Monday.com is a plus

TTMzero belongs to the United Fintech Group which has more than 130 employees and maintains offices around the globe. Our headquarters are based in the Berlin area.

We provide fully digitized regulatory tech and capital markets solutions to professional capital markets participants. Our state-of-the-art technologies help financial institutions better manage their risks and comply with regulatory requirements.

At TTMzero, you will find flat hierarchies and a strong team cohesion within a positive work environment. You’d be part of an international, highly motivated team. You’d benefit from regular in-house training and be working with the most modern tools and programs, equipped with up-to-date equipment. You will have the opportunity to take on responsibility and help shape things.

We offer 30 days paid vacation and a competitive salary package, in addition to some other in-kind benefits. You will find a start-up team spirit with regular team events, soccer-table, free drinks & fruits, monthly team breakfasts, etc. As part of the TTMzero team, you’ll have the chance to get practical and entrepreneurial insights into a fast growing RegTech start-up while working on challenging and diversified projects. 

You will be based in Berlin or be willing to relocate to Berlin, with the chance to work remotely 3 days per week. 

Interested? Apply now by sending us your CV.

If you need guidance or have any questions about our recruiting and hiring processes, please contact us at career@ttmzero.com.