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Logistics and Customer Service Administrator (m/f/d) - Job Düsseldorf - Jobs

Logistics and Customer Service Administrator (m/f/d)

Job Objectives

For our Division Engineering Plastics in our new European Headquarter in Düsseldorf we are looking for a:

Logistics and Customer Service Administrator (m/f/d)

You will be responsible for order processing to ensure timely fulfilment of regular customer demands and act as internal counterpart to regular customer needs.

Your Tasks

  • Order processing for direct delivery from Asahi group companies as well as from European warehouse stock to customers in Europe, The Levant and Northern Africa
  • Alignment of customer forecast with internal budget figures and actual orders from European stock
  • Collection of customer forecast figures for direct delivery
  • Sample delivery from stock and directly from Asahi Group companies
  • Coordination of special transport and airfreight
  • Filing and updating customer price list
  • Issue Long-term Supplier Declaration (verification by specialist)
  • 1st level claim handling for direct shipments & distribution
  • Participation in projects
  • Support of monthly and annual closing activities and annual stock-take
  • General communication with customers
  • Cooperation with sales, accounting and logistics service provider
  • Review and improvement of procedures / workflows and related manuals
  • Training to back-up staff, assurance of cutting-edge knowledge
  • Replacement of other team members according to back-up plan

Your Profile

  • Minimum of 3 years of logistic / customer service related job experience.
  • Professional Apprenticeship in a relevant area
  • Knowledge of import/export goods from/to outside EU countries including Incoterms is preferable
  • Solid skills in SAP modules SD and MM
  • Good knowledge of MS Office, mainly Excel
  • Excellent oral and written communication skills – internal and external
  • Business level English and German skills, further languages are beneficial
  • Independent and diligent way of working
  • Commercial way of thinking
  • Teamwork capability and ability to work under pressure
  • Basic analytical and problem-solving skills

Our Offer

You will become part of an international and growing team which is successfully exploring the European market. Based on this we offer you an exciting working place that provides a lot of opportunities to grow within the company. You will enjoy working in a friendly, young and diversified team which is part of a very strong and well-established global enterprise. In addition to that we obviously do also offer you a quite competitive and attractive compensation package.


Please send your application with a CV via the link below. We are looking forward to hear from you!

Submit application

Asahi Kasei is a Japanese technology group with a broad variety of materials and solutions that enrich our modern life, ranging from performance plastics, synthetic rubber, packaging products, performance coating materials, membranes and systems, to electronic components. With a total venue of 17.6 billion Euro we are an innovation-driven company and aiming at fulfilling our Group Slogan of "Creating for Tomorrow" by leveraging our diversity of businesses and human resources.