Project Support (m/f/d)

Main tasks 

• Supporting clients´ projects with clients in different industries 

• Collaboration with the responsible Account & Insights Manager at Symanto to understand project deliverables and requirements 

• Data collection from relevant data sources and dictionary building pertinent to the project objectives 

• Complete processing of client project into Symanto Management Platform ready for analysis 

• Supporting the analysis and interpretation of big data to identify insights and prepare actionable recommendations 

• Reporting insights using rich visualization tools (Power BI) and Microsoft Office to present business insights 

• Supporting efforts to ensure the data standards are developed and maintained 

• Immediate reporting of technical errors and bugs using Symanto management platform to software engineering team for review and resolution 

• Supporting internal projects that are ultimately designed to improve the quality of output for future client projects  

Key Performance Indicators 

• Delivering quality and accuracy on all projects and securing internal workflow and transparency at all time 

• Smooth process flow and delivering in time with highest quality level 

• Transparency at all time following internal rules 

• Committing to project timelines 

Education, required skills and experience 

• Bachelor degree in business, economics, project management, marketing, market research or related field with strong technical background or computer science with market research experience and understanding 

• Proficient knowledge of English language

• Experience in quantitative data analysis/data science, project and customer support management or related areas 

• Strong working knowledge of MS Office 

• Experience using interactive data visualization tools such as Power BI 

• Knowledge and experience with database handling 

• Flexibility, ability to work under pressure and in a team 

• Good analytical skills and detail-orientation 

• Customer-oriented, good understanding of clients´ needs and good client service 

• Creativity and good problem-solving skills 

• Excellence-driven and passionate to deliver the highest quality outcomes in a fast-paced environment 
   

Preferred skills and experience 

• German or Spanish language knowledge is a plus

• Knowledge of R programming and SQL 

• Experience using HubSpot 

• Good knowledge or experience in one of the following industries: Software, Hospitality, Pharmaceutical, Gaming, Financial Services, Automotive, B2B (any industry), and/or Retail 

• Experience working with Enterprise or SaaS professional service 

• Interest in new technical concepts 

• Ability to communicate complex concepts

• Innovative idea and technology
• Flexible working time
• Home Office possibility
• Great people to work with in an international environment
• Chance to develop and grow with the company
• Out of office events