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German-Speaking Account & Insight Manager (m/f/d) - Job - Career @ Symanto

German-Speaking Account & Insight Manager (m/f/d)

To supporrt our Account & Project Management Team we are looking for an German-Speaking Account & Insight Manager (m/w/d) 

Your job will be

Project management

  • End-to-end project management: manage every aspect of customer deliverables from design, development, planning through execution of strategic project roadmaps focusing on customer’s businesses goals
  • Leverage the latest Symanto tools, features and functionality to the customer’s needs
  • Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions
  • Data Interpretation and reporting: ability to interpret large amounts of data and report research results in a compelling, story-driven manner in answering fundamental client business objectives
  • Manage the internal coordination and execution of tasks across teams
  • Ensure timely delivery from each stakeholder
  • Support of the product team by identifying opportunities for product development based on client needs and demands
  • Work closely with R&D team to assure quality
  • Manage dedicated resources functionally and disciplinarily
  • Mentor – Demonstrate capability to lead, train, and mentor junior staff

Account management

  • Own and manage multi-level client stakeholder relationships
  • Consult with new and potential customers on best practices in psycholinguistic analytics
  • Establish and maintain a trusted/strategic advisor relationship with assigned clients ensuring retention and satisfaction
  • Handle new client onboarding, setup and training
  • Deliver progress meetings to client and ultimately present final deliverables to clients
  • Collaborate with sales in the preparation of proposals and in identifying further sales opportunities


    Your profile

    Education, Required Skills and Experience

    • Bachelor degree in business, economics, marketing, market research or related field with technical understanding/experience
    • German language proficiency
    • Fluency in English
    • Minimum 3 years experience in customer relationship/account management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment
    • Experience working with big data; excellent understanding of data analysis tools and techniques
    • Strong working knowledge of MS Office
    • Customer-oriented, good understanding of clients´ needs and good client service
    • Very good analytical and communication skills
    • Creativity and good problem-solving skills
    • Quality-driven, able to work in team
    • Able to travel up to 20%

    Preferred Skills and Experience

    • Psychology/business psychology background and/or experience in business psychology
    • Experience using interactive data visualization tools such as PowerBI or Tableau
    • Experience in one of the following industries: Software, Hospitality, Pharmaceutical, Gaming, Financial Services, Automotive, B2B (any industry), and/or Retail
    • Experience in enterprise or SaaS professional service
    • Embrace opportunities to learn new technical concepts

    What we offer

    • Innovative idea and technology
    • Flexible working time
    • Home Office possibility
    • Great people to work with in an international environment
    • Chance to develop and grow with the company
    • Out of office events


    We are looking forward to receiving your application (CV/LinkedIn Profile & motivation letter).
    Submit application
    Career level
    Employment type
    Full time

    About Symanto

    Symanto is an artificial intelligence company distinguished by its proprietary technology on linguistic algorithms & psychology. This innovative approach allows us to help brands to build even more successful relationships with their customers & stakeholders by automating the psychological profile of people irrespective of language & culture. At the end of the day, we aim to provide the deepest understanding of people through psychology & A.I.


    Ainhoa Avila Benito
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