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CRM Manager (f/m/d) - Job Berlin - DCS careers

CRM Manager (f/m/d)

Electrify your career!

We believe the future of mobility is electric! Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.  
Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services. We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.  
Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with the other verticals  FREE NOW and SHARE NOW. 

Your mission:

  • Ownership of our Campaign Management Tool / Customer engagement platform
  • Conception and development of direct communication with our end customers for our products (B2C, B2B) in all markets, in collaboration with different departments e.g. marketing and Key Account Management
  • Responsible for building long-term and loyal customer relationships with our end customers
  • Together with our agency, develop (automated) measures that are tailored to your target group and are designed to achieve our dedicated goals per product
  • Constant monitoring and optimization of all measures
  • Read our data and derive corresponding recommendations for action
  • Manage our customer base, take responsibility for customer base KPI (churn, activity)
  • Together with our Online Marketing Manager, ensure that CRM measures fit into the overall online strategy
  • Working together with different departments (eg. Operations) in order to constantly develop the functionalities of the tool and ensure the overall integration into the tool landscape

Your profile:

  • Professional experience in CRM in the marketing area
  • Experience in working with agencies
  • Solid experience in campaign management
  • Experience with emarsys beneficial
  • Willingness to work with interdisciplinary and divers teams
  • Native German and fluent in English
  • Creative personality with communication enthusiasm
  • Self-driven attitude and team mindset
  • Very structured way of working, with the ability to multitask in a fast-paced environment

We offer:

  • A unique opportunity combining the energy of a start-up with the power of BMW & Daimler  
  • Working on products and services with a high social impact 
  • An international team of talented people who love what they do and live collaborative spirit  
  • An open - minded culture with room for growth and the freedom to bring in own ideas  
  • Awesome benefits such as a monthly mobility budget and development budget, diverse team events and much more
  • Modern office and opportunity to work remotely and of course the classics:  delicious coffee & tea, fresh fruits and an office dog friendly environment.

Get in touch!

Are you excited about shaping the future of e-mobility services?

Then send us your application (CV, motivational statement, earliest starting date and salary expectations). 

We are looking forward to hearing from you!

DCS Talent Acquisition Team 
CRM Manager (f/m/d) - Job Berlin - DCS careers
operates in the E-Mobility field and offers innovative and fully digital white-label public charging solutions to automotive OEMs and fleet operators. We support the automotive industry’s e-mobility strategies by enabling electric vehicle drivers to find, use and pay for public charging seamlessly worldwide. With over 250,000 charge points in 30 integrated markets, we provide access to one of the world’s largest and fastest growing public charging networks.