Integration Executive - DACH

ABOUT YOU

Are you a self-starter with a basic understanding of web and/or programming technologies such as HTML, XML and Javascript? Are you fluent in English and German with excellent written and verbal communication skills, and an ability to convey technical aspects to a non-technical audience? Do you have knowledge of information systems and are looking to gain experience with a view of pursuing a career in software/web development? Do you have a passion for learning and professional development?

Then this role sounds perfect for you!

ABOUT THE ROLE

Reporting to the Integration Team Lead, you will be responsible for managing a seamless integration and launch of new clients onto the Webgains platform. You will also provide ongoing technical support to clients, either directly or through the account management team.  The role is focused on all markets and provides an opportunity to work with some high-profile eCommerce brands. Success in the role depends on launching clients to ensure the best chance of success.

KEY ROLE RESPONSIBILITIES

·         Consult Liaise with stakeholders at all phases of the Integration Cycle, including Account Managers, Clients, Technical Teams etc.

·         Ability to communicate in both technical and non-technical language, to provide guidance throughout the setup process and provide help and technical assistance when required.

·         Persuade, cajole and remind clients, in a professional and courteous manner, about their setup requirements.

·         Develop and manage client relationships, providing support to the Account Management Team

·         Provide first and second line technical, as well as system support, to clients and Account Managers

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

ESSENTIAL REQUIREMENTS

·         Fluent in English and German with friendly and professional manner with colleagues and clients at all levels

·         Basic understanding of understanding of JavaScript, HTML and XML

·         Approachable with a strong ‘can do’ attitude and an appetite to learn.

·         Strive to continually improve productivity and quality of work produced.

·         Committed to the achievement of the team objectives and key results.

·         Manages time effectively and delivers on commitments.

·         Strong attention to detail

·         Intermediate computer literacy including MS Word, Outlook, Excel and PowerPoint